Refunds
Scope
This policy covers paid consulting engagements with Flow Dock Core. The website itself sells no products and processes no checkout. Optional desktop utility availability is handled by third-party listings such as Veve, not by refunds from this site.
Eligibility
Refunds apply to fees paid under a written estimate. Informational fee tables on the site are not invoices.
Deposits
Flagship engagements typically require a thirty-percent deposit to reserve the calendar. If you cancel more than ten business days before the agreed kickoff, the deposit is refunded in full. Cancellations inside ten business days forfeit the deposit unless we cancel.
Work already started
After kickoff, fees for completed weeks are non-refundable. Unused remaining weeks may be refunded on a pro-rata basis if you terminate early in writing.
Partial refunds
If we cannot deliver a contracted deliverable for reasons attributable to us, you may choose a partial refund of undelivered portions or a rescheduled window.
Non-refundable items
Travel costs already incurred for agreed on-site days, and third-party fees we paid on your written instruction, are non-refundable.
Rescheduling and no-shows
You may reschedule a kickoff once without charge with at least five business days’ notice. Client no-shows for booked walkthroughs are billed as delivered time.
Process and timing
Email info@flow-dockcore.digital with the estimate reference and reason. Approved refunds are returned by the original payment method within fourteen business days where the banking network allows.
Contact
NO.78,ChuNanChen,MIAOLIHSIEN,Taiwan(China) · 886-37-464-563 · info@flow-dockcore.digital